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Go to www.pacific-first.com. At the top right hand corner, click on “make a claim”.

Personal Information Section

Items marks with an * is required information.

Enter your employer name:              ABC Company

Enter your first name:                         Bob

Enter your last name:                          Smith

Enter your middle name:                   Edward

Enter your email address:                  bob1111@hotmail.com

Enter your plan no:                             ie:   P11111

Date of Birth:                                        Select your date of birth from the calendar

Direct Deposit – If you are already signed up

If you are already signed up for direct deposit, you do not have to complete this section.  Continue to next step.

Direct Deposit – Sign up for Direct Deposit

Sign up for direct deposit by clicking on the “Yes” button. You must upload a copy of your VOID cheque to us.  Select the “attach void cheque” button. Locate your photo or attachment and double clicking it to attach or select open and your document should upload successfully.

Terms of Use

The terms of use document must be read (click on “See More”) to ensure you agree to the terms of using the online claims submission.  To close terms of use, hit X at top right hand of document.  If you agree – click yes.  If you do not, you cannot make an online claim submission.

To complete the Claim section:

Under Claim Details

Enter patient name

Date of purchase

Description of service (ie: drug name or chiropractor)

Claim amount

 Copies of all claim receipts must be submitted (and legible)

Beside Claim Amount, click on Claim Uploads to upload the document (ie: drug receipt). Attach the copy of the corresponding receipt.

Click on Claim Details tab again to enter next claim and continue until all claims are entered and uploaded.

After all claims have been entered, click on the Claim Details tab.

At the bottom of the page, click the “Submit Claim” button.

You will see a note that says the claim was successfully submitted.  If something is missing, it will tell you what is missing or incorrectly entered (change as required).

A confirmation note is provided; you can either hit “Print” or close out of that window.

A confirmation of receipt email will be sent to the email address provided.

If you have any questions, please contact us: https://www.pacific-first.com/contact-us

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