Go to www.pacific-first.com. At the top right hand corner, click on “make a claim”.
Personal Information Section
Items marks with an * is required information.
Enter your employer name: ABC Company
Enter your first name: Bob
Enter your last name: Smith
Enter your middle name: Edward
Enter your email address: firstname.lastname@example.org
Enter your plan no: ie: P11111
Date of Birth: Select your date of birth from the calendar
Direct Deposit – If you are already signed up
If you are already signed up for direct deposit, you do not have to complete this section. Continue to next step.
Direct Deposit – Sign up for Direct Deposit
Sign up for direct deposit by clicking on the “Yes” button. You must upload a copy of your VOID cheque to us. Select the “attach void cheque” button. Locate your photo or attachment and double clicking it to attach or select open and your document should upload successfully.
To complete the Claim section:
Under Claim Details
Enter patient name
Date of purchase
Description of service (ie: drug name or chiropractor)
Copies of all claim receipts must be submitted (and legible)
Beside Claim Amount, click on Claim Uploads to upload the document (ie: drug receipt). Attach the copy of the corresponding receipt.
Click on Claim Details tab again to enter next claim and continue until all claims are entered and uploaded.
After all claims have been entered, click on the Claim Details tab.
At the bottom of the page, click the “Submit Claim” button.
You will see a note that says the claim was successfully submitted. If something is missing, it will tell you what is missing or incorrectly entered (change as required).
A confirmation note is provided; you can either hit “Print” or close out of that window.
A confirmation of receipt email will be sent to the email address provided.
If you have any questions, please contact us: https://www.pacific-first.com/contact-us